Comment cleanup
The Comment cleanup tab in the Facebook section controls the service that automatically deletes comments under fan page posts and ad creatives. Here you can see what the service deleted, how many failures there were, and turn it on or off.
Turning the service on or off
At the top is a service status card with a toggle on the right.
- To stop auto-removal, switch the toggle off — the heading changes to Cleanup is off.
- To start it again, switch the toggle back on (Cleanup is on).
Below the heading is the time of the last run and its status. The service runs on a schedule about every 6 hours.
Deleted comments cannot be restored. Before turning it on, make sure your posts really don't need any live comments.
Metrics and chart
Above the table are metric cards and a chart. The data period is chosen by a separate dropdown (7 days, 30 days, 90 days) and is independent of the overall period at the top of the page.
The cards show for the selected period:
- Deleted — how many comments were deleted.
- Failed — how many could not be deleted (highlighted if greater than zero).
- Pages — from how many pages comments were deleted.
- Buyers — how many buyers this affected.
The Deleted per day chart shows deletions and failures by day.
Deletion log
At the bottom is a table listing the processed comments. Columns:
Time — when the comment was deleted.
Source — where the comment was located: Post (under a page post) or Ad (under an ad creative).
Page — the name or ID of the page.
Author — who left the comment.
Comment — the comment text (for empty ones the «[no text]» mark is shown).
Status — Deleted (successful) or Failed (deletion failed).
Link — the Open button leads to the comment in Facebook.
If the Status column shows many failures, check that the profile is not logged out and that the Facebook token is valid — see FB parser.